Privacy Policy

At ZamZam Bakery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, interact with our services, or make purchases from our online store. By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, billing and shipping address, phone number, and payment information.

  2. Website Usage Information: We collect non-personal information about your interactions with our website, including your IP address, browser type, device information, and pages visited. This helps us improve our website and enhance your experience.

  3. Cookies: We use cookies and similar technologies to collect and store information about your browsing activities on our website. You can manage your cookie preferences through your browser settings.

How We Use Your Information

  1. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipment, and customer support.

  2. Communication: We may use your contact information to send order updates, promotional offers, newsletters, and other relevant communications. You can opt out of promotional emails at any time.

  3. Improvements and Customization: We use the data we collect to improve our website, services, and product offerings. This includes personalizing your experience and recommending products based on your preferences.

  4. Security: We employ security measures to protect your data, including encryption, secure payment processing, and regular system monitoring.

Disclosure of Your Information

  1. Service Providers: We may share your information with trusted third-party service providers who assist us with various functions, such as payment processing, order fulfillment, and website analytics.

  2. Legal Obligations: We may disclose your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.

Your Choices

  1. Account Information: You can review and update your account information by logging into your account on our website.

  2. Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email or by contacting us directly.

  3. Cookies: You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain website functionalities.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these websites before providing any personal information.

Additional Tracking and Analytics

In addition to the information mentioned in our Privacy Policy, we use various third-party tools and services to enhance your experience, analyze website traffic, and improve our offerings. These tools may involve the collection and processing of data as described below:

Google Analytics

We use Google Analytics to gather information about how visitors interact with our website. Google Analytics collects data such as page views, user interactions, and demographics. This information helps us understand user behavior and improve our website. Google Analytics may set cookies in your browser as part of this tracking.

For more information on Google Analytics and its privacy practices, please refer to Google’s Privacy Policy.

Email Marketing and MailChimp

We may use email marketing services, such as MailChimp, to send newsletters, promotions, and updates to our subscribers. When you subscribe to our emails, we may collect and store your email address for this purpose. You can unsubscribe from our email list at any time using the unsubscribe link in our emails.

For MailChimp’s privacy policy, please visit MailChimp’s Privacy Policy.

Social Media Tracking

We may integrate social media features into our website, allowing you to share content or follow our social media accounts. These features may collect your IP address, browser information, and interaction data. Please refer to the respective social media platforms’ privacy policies for details on their data collection practices.

HotJar

We may use HotJar to analyze user interactions and behavior on our website. HotJar may collect information such as mouse movements, clicks, and form submissions. This data helps us optimize our website for a better user experience.

For HotJar’s privacy policy, please visit HotJar’s Privacy Policy.

AdSense, Retargeting, and Remarketing

We may use advertising services, including Google AdSense and other retargeting or remarketing platforms, to display ads to visitors who have previously visited our website. These ads may appear on third-party websites. We do not control the information collected by these platforms.

For information on Google AdSense and its privacy practices, please refer to Google’s Privacy Policy.

Other Tracking

Our website may use additional tracking tools and technologies to improve user experience and provide relevant content. These tools may include cookies, pixels, and other tracking mechanisms. You can manage your cookie preferences through your browser settings.

Please note that while we strive to protect your privacy, we do not have control over the data collection practices of third-party tools and services mentioned above. We recommend reviewing their respective privacy policies for a comprehensive understanding of their practices.

This section supplements our Privacy Policy and provides transparency regarding third-party tracking and analytics tools used on our website. Your continued use of our website implies acceptance of these practices.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The most recent version will be posted on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

ZamZam Bakery Email: info@zamzambakery.co.uk

 

We value your privacy and are committed to addressing any inquiries or concerns you may have.

Please note that this Privacy Policy applies solely to information collected by ZamZam Bakery through our website and services. Your use of our website constitutes acceptance of this policy.

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