At ZamZam Bakery, we take pride in providing our customers with high-quality halal Indian snacks. While we are committed to your satisfaction, please note that due to the perishable nature of our products, we do not accept returns or offer refunds for items purchased through our online store. This policy applies to all our sweet and savory snack products.

We believe it is important to ensure the safety and freshness of our products, and as such, we cannot resell items that have been previously shipped to customers. Therefore, we kindly ask you to carefully review your order before completing your purchase.

Order Accuracy and Damaged Products

While we strive to maintain the highest standards in product quality and packaging, we understand that unforeseen issues may arise. If you receive an incorrect or damaged item in your order, please follow these steps:

1. Contact Us: Notify our customer support team within 48 hours of receiving your order. You can reach us at info@zamzambakery.co.uk. Please provide your order number and details about the issue, including clear photographs of any damaged products.

2. Review and Resolution: Our team will review your case and respond promptly. If the issue is verified and due to our error, we will work with you to provide a suitable resolution, which may include a replacement or a refund, as appropriate.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order before it is shipped. While we aim to accommodate cancellation requests, please be aware of the following:

• Cancellation Requests: You may request a cancellation by contacting our customer support team as soon as possible after placing your order. We will make every effort to accommodate your request if your order has not yet been processed and shipped.

• Order Processing: Once your order has been processed and shipped, it cannot be canceled or refunded, as our products are perishable and cannot be resold.

Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact us at info@zamzambakery.co.uk. We are here to assist you and ensure your experience with ZamZam Bakery is as enjoyable as possible.

Please note that this Returns and Refunds Policy is subject to change, and the most recent version will be posted on our website. Your continued use of our website and services constitutes acceptance of this policy.

ZamZam Bakery reserves the right to make exceptions to this policy in unique or exceptional circumstances, as determined by our discretion.